FAQs

General FAQs:

Section 75 of the Consumer Credit Act 1974 means that you can claim against your credit card company and finance company to get your money back for faulty or non-existent goods or services. The price of the goods or services that you wish to claim for, must have been between £100 and £30,000 and you must have made the purchase within the last 6 years.
We will need a copy of the credit card or bank statement showing your purchase as your bank will ask for proof of payment when we present your claim. We will also need a copy of the receipt or contract you were provided with from the seller or service provider. This can be in the form of an email. If you made a complaint to the seller or service provider, we ask you to send us a copy of this to use as evidence that they didn’t deal with your complaint in the correct manner. This can be in the form of an email, letter or a telephone complaint.
You can send your documents to us in the post to: Credit Card Claims Ltd, Unit 2, Ashbrook Office Park, Heald Green, Manchester, M22 5LB
You can also send your documents to us via email at: contact@creditcardclaims.com
No. Unfortunately, we can’t accept any claims of this type.

 

Bank Statement FAQs:

Yes. You are completely safe because we don’t ask you for your 3 digit security code on the back of your card. Without this we can’t charge your card. All we need to see is the payment for your disputed product going out of your account.
If you have online banking, you can search online and print them off. If you don’t have online banking, you can call your bank or credit card company and request that they email or post them to you. Alternatively, you can visit your local branch and ask them to help you find the statements.
You will need to tell them the approximate month and year of purchase, the amount and the seller’s name. Please note that sometimes the sellers of goods or services use different company names to charge your card so ensure that you are clear on the amounts taken to try to match up the transaction.
We could still proceed with your claim.
It typically takes around 2 weeks to receive the copies. If they don’t arrive within 2 weeks, please call your bank or card issuer again and make them aware that these copies are urgent.
Most banks provide them for free. However, if they do charge you, it will likely be a nominal fee of £10.
We can write to the bank or credit card company on your behalf to request the copies. They will ask for a fee of £10 to cover their costs to do this, so we ask you to post to us a cheque for this amount made payable to your bank or credit card issuing company. We will send this along with our request.
We typically receive this information from the bank within 8 weeks.
We will review the information and confirm to you if the statements we need have arrived.
We will report the bank or card provider to the Financial Ombudsman, who will then investigate their behaviour and more than likely fine them for not being helpful.
Yes they can. Please note that this is always subject to the rules of data storage and availability.
Unfortunately, we can’t proceed with a claim for you without this information.

 

Seller / Service Provider FAQs:

Please contact the supplier again and request a copy for your records. We would advise you not to inform them that you are making a claim as they may not then send the information you requested.
Please check if you have any correspondence with the supplier or service provider – for example, an email or text order sent from you to them or a basic email or text response from them confirming receipt of your order.
Yes we can, but you will have to have a copy of your bank statement or credit card statement showing the purchase. This is the minimum that we would need to present a claim on your behalf.